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 About Us > WHY BUY FROM MOUNTAIN GLASS ARTS >  Returning Customers
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Founded in 2002, Mountain Glass Arts, Inc. is one of the nation’s premier borosilicate glass supply companies and was founded by glass artists with the goal of supplying the highest level of customer satisfaction in the industry. Mountain Glass Arts, Inc. is located in Asheville, North Carolina and currently ships to many countries and all 50 states.

WHY buy from us?  We pledge to you the best service in the industry and here is exactly how we provide it.

  • Our primary goal has always been to be friendly, knowledgeable, helpful, expedient and accurate when answering your questions and processing orders. Please call us anytime, for any reason if you have a concern or question and we will be glad to help.
  • Guaranteed same day shipping on every order in by 2:30pm and a goal to try shipping orders received after 2:30pm out the same day as well.
  • In cooperation with American Forests we will have a tree planted for every order of over $100.
  • Because we are seriously committed to excellent customer experiences, we focus on overstocking the products we sell rather than "understocking" a larger selection of products. Thus, all back orders are sent without shipping or handling charges. This does not apply to tube & rod.
  • The Tags With The Tips! Not only do we label every stick or group of color ordered for easy identification but we now have a tip for working each color printed on the label. We were the first company to label all our color for you and are the only company that includes the working tip. You may always request no tags if they annoy you. 
  • We are here to help , the person taking your order will have knowledge of all our products or they will get you over to someone who does. 
  • We have no minimum order and shipping charges are billed exactly as we are charged for them. We charge only a $8.00 packing charge for every long box (holds 1-2 cases, depending on the size) and a $ 4.00 handling fee for small boxes (for items like color, tools, torches etc).
  • Tired of cleaning up after you open your order? Not anymore, we ship using the instapak foam system, reusable foam is sprayed in the box to form around items, just lift out 1 foam insert and grab your glass, no mess ! We NEVER buy foam peanuts but we do occasionally recycle the ones we receive and send them out in small orders. You may always request no peanuts if they annoy you.
  • We take Care and Pride in every order placed with us. We operate with methods in place to assure maximum accuracy and minimum breakage in our shipments. 99.5 % of our orders arrive intact without damage or error.
  • We offer excellent discounts for high volume glass users.
  • We are kind.

We look forward to serving you and hope you will give us the opportunity to do so, please call if you have any questions.




 
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